Skyline Fireplace Terms & Conditions
Skyline Fireplace, LLC is a licensed contractor in the state of Virginia with designation in gas fitting. The primary focus specializes in gas fireplaces; servicing, repairing, installing gas log units. Skyline Fireplace provides in-home service for gas fireplace to residential and commercial clients. Skyline Fireplace does not have a physical retail or showroom location. Customers may contact Skyline Fireplace by phone 540-401-9767, email info@skylinefireplace.com or website www.skylinefireplace.com
Payment
Payment in full is required upon completion of the service/repair/project. Some clients may have alternate payment terms which have been agreed upon prior to service. A deposit may be required from customer prior to ordering special order items with the remaining balance due upon delivery/installation.
A late payment fee of 10% will be added to any invoice that is not paid by the due date. A monthly service charge of $25 will be added each month for any payment due after 30 days of invoice due date.
If applicable, a 25% restocking fee will apply to any cancelled orders. Returns are subject to a 25% restocking fee after 3 days of purchase. Special order items are non-refundable and non-returnable.
A $40 return payment fee is assessed for any payment returned for any reason (returned check, credit card dispute or inquiry or other). Additional fees, including, but not limited to legal expenses will the responsibility of the customer for any amount(s) not paid within the terms of contract of by due date.
Additional fees may apply to our services, including but not limited to, excessive cleaning fees, cleaning of additional glass panes, vent clearing, installation assessment or review, and any other additional service that is considered beyond the scope of our services. Replacement parts are not included in our full service fee.
Skyline Fireplace is not liable for any gas fireplace unit that was installed by another company, individual and/or customer, units installed without proper county/local permits and/or inspections, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data.
Cancellation/Reschedule Policy
Skyline Fireplace understands the value of time of both our company employees and our customers. There is a $50 fee for any appointment that is not cancelled at least one business day prior to the appointment or if the customer is a “no-show”. Multiple fireplace cancellation policy – if an appointment is scheduled for multiple fireplaces on the same appointment and customer cancels the additional fireplace services at time of appointment, there is a $25 fee per cancelled fireplace assessed on the invoice. In the event of excessive reschedule requests (more than two reschedule requests by the customer), Skyline Fireplace may require the customer to provide a commitment fee (amount to be determined) which would be applied to the service for the rescheduled appointment date. Customer agrees that this fee is not refundable, is only available for use on the intended scheduled appointment date and will be forfeited in the event the customer is not able to keep the rescheduled appointment. Skyline Fireplace reserves the right to make accommodations and exceptions to this policy as needed.
Other Information
Skyline Fireplace provides an arrival window prior to the scheduled appointment as a courtesy. Customer understands that this is an estimated time frame and may be updated. Customer is expected to be available during the arrival window. Technician will allow 10 minutes from arrival (within the arrival window). If the technician does not have access to the service area, customer is not available, does not answer the door or phone or does not return the technician’s call or text during this 10 minute courtesy wait time, the technician will leave and the appointment will be considered a “no-show”. If the technician is running early, prior to the start of the arrival window, the technician will contact the customer to see if customer is available early. If the customer is not available earlier, the technician may move to another customer which may affect the original arrival window. In some cases, the technician may be running late or beyond the end of the arrival window. Skyline Fireplace will contact customers in the event of a delayed arrival.
Skyline Fireplace does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace. Further, Skyline Fireplace does not guarantee that repairs and/or replacement parts will resolve the issue(s). In some cases, additional repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced.
30-day workmanship warranty – we provide this warranty on our gas fireplace full service only. If issues arise within 30 days of service date, customer is responsible for contacting Skyline Fireplace within 30 calendar days of full service Skyline Fireplace will provide (1) follow up service appointment at no charge to the customer. If it is determined that the issue is not regarding the workmanship of the service (for example, operator error, additional part failure), a charge for the follow up service will be applied. Pilot light must remain lit in order for the warranty to apply. Skyline Fireplace is not responsible for conditions prior to the service, out of date, neglected or deteriorated parts. This warranty is non-transferable.
Customer agrees to take appropriate action regarding gas fuel – natural or propane. If customer smells or thinks they smell gas (natural/liquid propane), customer (and any other personnel) will immediately evacuate the premises and contact the gas utility company and/or 911. Customer acknowledges that gas leak(s) may and can occur at any time – even after servicing the gas appliance.
These terms & conditions may be updated at any time. Please visit our website www.skylinefireplace.com for the most current version.
Skyline Fireplace, LLC is a licensed contractor in the state of Virginia with designation in gas fitting. The primary focus specializes in gas fireplaces; servicing, repairing, installing gas log units. Skyline Fireplace provides in-home service for gas fireplace to residential and commercial clients. Skyline Fireplace does not have a physical retail or showroom location. Customers may contact Skyline Fireplace by phone 540-401-9767, email info@skylinefireplace.com or website www.skylinefireplace.com
Payment
Payment in full is required upon completion of the service/repair/project. Some clients may have alternate payment terms which have been agreed upon prior to service. A deposit may be required from customer prior to ordering special order items with the remaining balance due upon delivery/installation.
A late payment fee of 10% will be added to any invoice that is not paid by the due date. A monthly service charge of $25 will be added each month for any payment due after 30 days of invoice due date.
If applicable, a 25% restocking fee will apply to any cancelled orders. Returns are subject to a 25% restocking fee after 3 days of purchase. Special order items are non-refundable and non-returnable.
A $40 return payment fee is assessed for any payment returned for any reason (returned check, credit card dispute or inquiry or other). Additional fees, including, but not limited to legal expenses will the responsibility of the customer for any amount(s) not paid within the terms of contract of by due date.
Additional fees may apply to our services, including but not limited to, excessive cleaning fees, cleaning of additional glass panes, vent clearing, installation assessment or review, and any other additional service that is considered beyond the scope of our services. Replacement parts are not included in our full service fee.
Skyline Fireplace is not liable for any gas fireplace unit that was installed by another company, individual and/or customer, units installed without proper county/local permits and/or inspections, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data.
Cancellation/Reschedule Policy
Skyline Fireplace understands the value of time of both our company employees and our customers. There is a $50 fee for any appointment that is not cancelled at least one business day prior to the appointment or if the customer is a “no-show”. Multiple fireplace cancellation policy – if an appointment is scheduled for multiple fireplaces on the same appointment and customer cancels the additional fireplace services at time of appointment, there is a $25 fee per cancelled fireplace assessed on the invoice. In the event of excessive reschedule requests (more than two reschedule requests by the customer), Skyline Fireplace may require the customer to provide a commitment fee (amount to be determined) which would be applied to the service for the rescheduled appointment date. Customer agrees that this fee is not refundable, is only available for use on the intended scheduled appointment date and will be forfeited in the event the customer is not able to keep the rescheduled appointment. Skyline Fireplace reserves the right to make accommodations and exceptions to this policy as needed.
Other Information
Skyline Fireplace provides an arrival window prior to the scheduled appointment as a courtesy. Customer understands that this is an estimated time frame and may be updated. Customer is expected to be available during the arrival window. Technician will allow 10 minutes from arrival (within the arrival window). If the technician does not have access to the service area, customer is not available, does not answer the door or phone or does not return the technician’s call or text during this 10 minute courtesy wait time, the technician will leave and the appointment will be considered a “no-show”. If the technician is running early, prior to the start of the arrival window, the technician will contact the customer to see if customer is available early. If the customer is not available earlier, the technician may move to another customer which may affect the original arrival window. In some cases, the technician may be running late or beyond the end of the arrival window. Skyline Fireplace will contact customers in the event of a delayed arrival.
Skyline Fireplace does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace. Further, Skyline Fireplace does not guarantee that repairs and/or replacement parts will resolve the issue(s). In some cases, additional repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced.
30-day workmanship warranty – we provide this warranty on our gas fireplace full service only. If issues arise within 30 days of service date, customer is responsible for contacting Skyline Fireplace within 30 calendar days of full service Skyline Fireplace will provide (1) follow up service appointment at no charge to the customer. If it is determined that the issue is not regarding the workmanship of the service (for example, operator error, additional part failure), a charge for the follow up service will be applied. Pilot light must remain lit in order for the warranty to apply. Skyline Fireplace is not responsible for conditions prior to the service, out of date, neglected or deteriorated parts. This warranty is non-transferable.
Customer agrees to take appropriate action regarding gas fuel – natural or propane. If customer smells or thinks they smell gas (natural/liquid propane), customer (and any other personnel) will immediately evacuate the premises and contact the gas utility company and/or 911. Customer acknowledges that gas leak(s) may and can occur at any time – even after servicing the gas appliance.
These terms & conditions may be updated at any time. Please visit our website www.skylinefireplace.com for the most current version.