Can I use my fireplace the day of my service appointment?
The fireplace should not be used within 2 hours of your appointment window to allow time to cool down.
What is the difference between a gas fireplace, a gas insert, and gas logs?
Gas Fireplace – A gas fireplace is built into the wall with framing and drywall.
Gas Insert – A gas insert is placed into an existing masonry fireplace and has venting installed into the chimney.
Gas Logs – Gas logs are installed into an existing factory built fireplace or an existing masonry fireplace
What is a “vented” gas fireplace?
A vented fireplace has a vent that allows the exhaust to exit the house.
What is a “vent free” or “unvented” fireplace?
A vent free or unvented fireplace does not have a vent. The exhaust is released into the home.
Does a gas fireplace need to be serviced?
Yes, the manufacturers recommend annual service to be performed by a certified technician.
Does Skyline Fireplace sell and install fireplaces?
We do not install fireplaces.
Does Skyline Fireplace install gas logs.
Yes, we install gas logs into an existing fireplace.
Will Skyline Fireplace run my gas line?
No, we will install the gas logs after the gas lines have been installed.
Does Skyline Fireplace service and fix gas fireplaces?
Yes, that is our specialty, we stock most repair parts on our service vehicle.
Why do I have cold air coming in through my fireplace?
With a gas fireplace, the cold air is usually due to no insulation or not enough insulation in the walls around the unit.
What forms of payment do you accept?
Cash, Check, Visa, Mastercard, Amex, Discover.
My pilot is out, does that mean that gas is leaking into my home?
No, but you can shut off the gas if you’re concerned.
I smell gas coming from my gas fireplace, what should I do?
Shut the gas off to the unit, and call for service.
Do you service fireplaces that you didn’t install?
Yes.
I already purchased a unit from someone else, will you install it?
Yes, but we will need to come out to look at the site and the unit being installed to provide a quote.
Can a blower/fan be installed into my fireplace?
Perhaps, it depends on what fireplace you have. While many of the fireplaces will accept a fan, there are also many that will not. A fan also requires electricity.
Will my gas fireplace work during a power outage?
Most gas fireplaces will work without power, excluding the blower. Some units will need to have batteries inserted to function.
Do I need to worry about my carpet getting dirty?
Upon entering your house the technician will remove his shoes and lay down drop cloths to protect the area.